Phone Support in Web Hosting
Since we have live telephone support 14 hours per day, you are able to get in touch with us and talk with our customer support representatives to get more information about the Linux web hosting that we offer and ensure that our servers match the system requirements for your web sites before buying anything. For your benefit, we have telephone numbers on 3 different continents so you're able to call the one closer to you - in the U.S.A., Great Britain or Australia. If you're already an existing customer, you'll be able to phone us about general and billing issues, or even about some tech ones. If the problem is strictly technical or it can take more time to analyze, you'll have to go through our ticketing system, that will allow both you and our technical support team to monitor the info given by both sides.
Phone Support in Semi-dedicated Hosting
When you need additional info for the Linux semi-dedicated hosting that we provide, you have the option to call one of the three support lines we have worldwide - in the United States of America, the United Kingdom and Australia. By doing this, you'll be able to check ahead of time if our services are appropriate for your sites. In case you're already our client and you've got a semi-dedicated account, you'll be able to contact us on the phone for 14 hours a day about any billing or general matters. For strictly technical matters you will need to employ our ticketing system so as to contact our technical support as someproblems just need additional time to be taken care of, still we will help you on the phone with lots of minor technical problems as well, saving you time and efforts.