A 99.9% Server Uptime
The primary advantage of building your own web hosting system is that you do not have to be worried about compatibility issues – you set up a special set of software apps in such a manner as to be compatible with a given set of hardware parts. The final result is something significantly more stable and dependable, because there are fewer possible risks of failure. We have set up our cloud hosting system atop tried and trusted hardware components and a heavily modified version of SELinux in order to set up a truly secure and safe home for all your sites.
This is the reason why, with each of our Linux web hosting plans we give you a 99.9% server uptime guarantee. This guarantee is valid for all datacenters.
A 99.9% Network Uptime
When you build your own cloud hosting system, it is vital to also build your own network architecture. Because of this, we set up a custom internal network in all our data centers. Based on first–rate Juniper routers and switches, our internal network allows for really fast data transmission rates and is also fully redundant.
This way you will enjoy a 99.9% network uptime in our US datacenter, in our UK datacenter, in our datacenter FI, in our East Europe datacenter as well as in our AU datacenter, irrespective of which hosting solution you’ve selected.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. If you are not delighted by our web hosting services, or if you think that they are inadequate, or if you decide that you want a Linux VPS hosting rather than a cloud hosting package – you will get a full refund, no questions asked.
All domain name registrations are non–refundable, but you will retain total control over your domains even if you terminate your web hosting account with us.
24/7 Technical Support
We have carefully hand–picked each member of our 24x7 support department to make certain that we can provide the best possible support service that you can possibly get. Each one of our technical support engineers has lots of years of experience working with hosting accounts behind his back, hence they know very well what they are doing. Plus, they’re available to you 24/7/365 – you will be able to call them at any moment and they will reply to you as soon as possible.
Their average support ticket response time is less than 20 minutes, whereas with many other web hosting vendors you have to wait for days. And we also offer a 1–hour response time guarantee. Regardless of what happens, your queries will be answered in less than sixty minutes.