Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Response Time Guarantee

  • Every support request you send to us will be responded to within maximum one hour. In case your ticket or email requires additional assistance from a sysadmin, we will without delay forward it and leave a comment to notify you that your case is being examined. If you take advantage of our Admin Services package, any of the services included there will be executed at a time of your preference.

  • Top quality support service

  • An Exceptional Client Care Service

  • Our help desk support team will be online for you round–the–clock should you need help while working with our Website Control Panel or with any of the apps that we have preinstalled on your behalf on the dedicated server. And if you need help with the everyday admin tasks on your dedicated web hosting server, you can have a glimpse at the Admin Services package, that includes backup hard disk drive space, Operating System updates every week, problem troubleshooting and installation services, server monitoring and restarting services, etcetera.

  • Intuitive help center

  • A User–Friendly Help Section

  • Our Website Control Panel is installed by default for every Linux dedicated hosting server. Among its characteristics is a rather useful integrated knowledge base that will walk you step by step on all the actions that you can perform. Most educational articles in addition video versions that demonstrate all the tasks that you can perform in a highly illustrative way. You will find all the how–to articles and the video tutorials in the upper right corner of each section of the Website Control Panel.