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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the first thing you should do is click the Help button, which is present on each page. A pop-up menu will appear. It offers detailed info about all the actions that you can perform on that particular page. Each pop-up menu opens on the same page so that you can quickly return to your work.

Video Tutorials

We have an extensive variety of tutorial video clips clarifying how to use our Control Panel. They're shot for those of you who want to see how things are being done instead of just reading articles. Thus, everyone can swiftly find their way around our web hosting Control Panel by merely watching our step-by-step educational video clips.

F.A.Q.

If you can't find the answer you are looking for, take a peek at our comprehensive FAQ database, which covers questions asked by real customers and provides practical solutions. We constantly update our Frequently Asked Questions database with new articles in an attempt to cover all the new additions and innovations associated with our system.

Ticketing System

If you still can't find the answer you are looking for in the FAQ database either, you can touch base with our great team of customer service technicians available 24-7 and eager to help you with any problem. Each support ticket you send will be answered within 60 minutes (the average ticket response time being only 20 minutes), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 184702

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com